PLANT SUBSTITUTIONS
Substitution of ANY PLANT is possible: PLANT SUBSTITUTIONS WILL NOT BE A VALID CAUSE FOR A REFUND IN ANY CASE. We appreciate your understanding! In the case of substitutions, the grower will choose plants that grow similarly to the previously specified. Color will be matched as best as possible.
Questions? Please contact us at fotrstore@therouge.org! We recommend you contact us BEFORE placing your order.
IMPORTANT: Please make sure you get an emailed receipt after your order is placed to confirm you are getting our communications. If you did not receive a receipt after placing an order, contact us at fotrstore@therouge.org.
THERE ARE NO PLANTSAVAILABLE FOR SHIPPING for the Spring 2026 Sale.
Pre-orders are for PICK UP ONLY on May 16th, at Ford Field Park in Dearborn. ANY ORDERS NOT PICKED UP AT THE EVENT ARE FORFEITED OR SUBJECT TO A 25% RESTOCKING FEE!
Please reach out to us if you have any questions or concerns. You MUST REACH OUT TO US 7 DAYS IN ADVANCE IF YOU HAVE ANY CHANGES TO YOUR ORDER. WE DO NOT GUARANTEE OUR ABILITY TO EDIT OR REFUND ANY ITEMS AFTER THIS WINDOW.
LATE PICK-UP POLICY
No refunds are given on orders not picked up. If you are unable to pick-up on your pre-arranged date, you must make alternative arrangements AT THE TIME THE ORDER IS PLACED event, and may be charged a 20% or $25 restocking fee (whichever is larger). We do not guarantee that we are able to accommodate: late pick-ups are not guaranteed. FOTR’s storage space and staff resources are too limited to permit exceptions to this policy.
***For products unclaimed more than 7 days beyond the originally scheduled pick-up date: FOTR reserves the right to re-purpose the product for other uses without reimbursement.***
CANCELLATION / REFUND POLICIES
FULL REFUND: Orders cancelled before order deadline will be refunded in full, less credit card processing fees.
Pick-up event order deadlines:
- Rain Barrels: April 25 for the 2026 Spring Sale
- Native Plants: April 25 for the 2026 Spring Sale
PARTIAL REFUND: for orders cancelled after the full refund deadline but prior to pick-up, refunds are not guaranteed–subject to FOTR’s capacity to cancel orders with vendors.
If refunds are possible, partial refunds will be issued in whatever amount FOTR is able to cancel with the vendor, less a 20% or $25 restocking fee (whichever is larger).
WARRANTY POLICIES
RAIN BARRELS
MiRainBarrel has a lifetime warranty on all of their products. For more information, please visit their website.
PICK-UP NATIVE PLANTS
Native Plants will be presented for pick-up in good condition. FOTR does not guarantee plant survival. Our liability ends once presented for pick-up. If plants are not quality or if not available at pick-up, a refund shall be issued 1) for online purchases within five business days or 2) for checks within one month.
No warranty available for late pick-up plants: we do not have the capacity to keep plants healthy beyond the scheduled pick-up period.
SLIDING SCALE POLICY
Sliding Scale prices are available for qualifying Rouge River Watershed residents, as well as residents of Wayne, Oakland, and Washtenaw counties (which completely encompass the Rouge River watershed). Customers who wish to utilize scholarship pricing can email FOTRstore@therouge.org to explain their project needs and any barriers to purchase.
At its discretion, Friends of the Rouge may honor sliding scale purchases made by customers who live outside the region described above.